I picked up a couple of Magic Selections from Asda Friday, paid at the returns/reception area and the guy at the firework kiosk sorted the queue without fuss. Waited about 3 -4 mins. Perhaps I was lucky and you were unlucky!
It was pretty seamless at my store too, paid at the tills, went over to CS, quick ID check, she got the pyro and we left. Was all of 5 minutes @wickie2358 did they not have any leaflets? all the barcodes are in the back of the leaflets
Took me ages. Most of the tills were queued to the back of the store, so went to self checkout. Took about 5 minutes to confirm I hadn't bagged the item (because the card was so light), then another 5 minutes to confirm I was the right age. Then I waited 10 minutes at the Fireworks desk with no one there. Went over to customer services - 5 minutes wait to speak. Then took about 10 minutes for someone to come after they made the call. So about 30 minutes in the shop.